Refund policy

Refund Policy

Refunds are only available while the courier is at your doorstep during delivery.
If you wish to return your order and receive a refund, you must inspect the items and notify the courier immediately before accepting the package.
Once the courier leaves, refund requests will no longer be accepted.

Exchange Policy

Exchanges are available within 14 days from the date of receiving your order.
Items must be unused, unworn, unwashed, and in their original condition with all tags and packaging intact.
Customers are responsible for any applicable exchange shipping fees unless the item received is defective or incorrect.
Non-Exchangeable Items
Products that have been worn, washed, altered, or damaged after delivery.
Items returned without original packaging or tags.
For any exchange requests or assistance, please contact our customer support team with your order number

How to Request an Exchange
To initiate an exchange, please contact us at info@hiztorik.com with your order details and the requested change.

If your exchange request is approved, you will receive an email with further instructions on how to proceed.

Damages and Issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item. This allows us to evaluate the issue and resolve it as quickly as possible.

For any exchange related inquiries, feel free to contact us at info@hiztorik.com